When you buy tickets using www.totemexpeditions.com some of your personal data will be collected and stored. This policy explains what data is collected, why it’s collected, how it is used and who has access to it.

Totem Expeditions acts as both a data controller and data processor with respect to your data. The event organisers who list events on our website are also data controllers.

Providing Visitors with Anonymous Access

You can access our Website home page and browse our site without disclosing your personal data. Your data will be collected when you wish to make a purchase from the site.

Automatic Collection of Information

We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.

Data Collection

What data do we collect?
The following items of personal data will be collected and stored when you buy ticket(s) for an event:

• Your name
• Your email address
• Your phone number

Why is this data collected?

This is why we need each of these items of personal data:

• Your name – this will appear on your ticket so that your identity can be checked at the event.
• Your email address – we will email your order confirmation to this address. If your tickets are electronic tickets they will also be emailed to this address.
• Your phone number – we may use this to contact you if there is a problem with your order. Occasionally we may send you a text message or call you relating to an event you are attending, for example if there is a change to the start time or a meetup location.

Who has access to this data?

Totem Expeditions has access to this data as it used to process your order and post-sale communication (see above).
Totem Expeditions may give third party companies access to your data in order to fulfil part of the ticketing contract, such as the B&Bs / hotels you are going to stay in.

Under no circumstances will any of your data be shared for marketing purposes with anyone other than Totem Expeditions.

How long is the data kept for?

We keep all of the data items listed above for 3 years to comply with financial processing regulations. This also makes it more convenient for you to place future orders with us.

Where is the data stored?

Your data is stored in our database which is located in Europe.

Can I erase my data?

You can, but only in the following circumstances:
More than 6 months has elapsed since the last event you bought tickets for. Until this point, we will need your data in order to fulfil your order and grant you access to the event.
Or
Your tickets for an upcoming event or one that happened less than 6 months ago have been voided and your refund was processed. In this situation we no longer need your data as there is no order to fulfil therefore you may request that it is deleted.

If you wish to delete your data please contact us and we will do this for you and confirm when it has been carried out. Please note that your data will be removed from our system immediately.

Confidentiality / Security

We have implemented security policies, rules, and technical measures to protect the personal data that we have under our control from:

• unauthorised access
• improper use or disclosure
• unauthorised modification
• unlawful destruction or accidental loss

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors’ personal data.
We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.

If you have an enquiry or concern about our privacy policy, please contact us.